FAQ – Your questions. Our answers.
What are the check-in and check-out times?
Check in is possible from 3 pm, check out until 12 noon. A later check-out is possible subject to availability – just contact us.
What are the reception hours?
Our reception is staffed around the clock. We are also there for you if you arrive late.
At which address can I find the hotel?
You will find us centrally located in Rostock: ScanHotels City, Lange Straße 40, 18055 Rostock.
Directly at Kröpeliner Tor – in the heart of the city.
Are there non-smoking rooms?
Yes, all rooms are non-smoking.
Is luggage storage possible?
We are happy to store your luggage safely at reception – on arrival or departure.
What special offers are there?
You can find our current offers on the offers page – for special stays at a special price.
What payment options are available?
We accept cash, Maestro, Visa, V Pay, Mastercard, Diners Club, JCB, PayPal and bank transfer.
Do I have to pay a tourist tax?
The Hanseatic City of Rostock charges a visitor’s tax of €3.70/day (from 15 years of age). In return, you will receive a guest card including use of public transport and discounts with numerous partners.
How do I get from the main station to the hotel?
We are directly accessible by streetcar line 5 or 6, which takes you to the “Kröpeliner Tor” stop and arrives directly in front of the hotel. Alternatively, you can walk through the old town within 20 minutes.
What does the Green Deal mean?
Save on daily room cleaning and enjoy your minibar drinks free of charge. For stays of three nights or more, you will receive fresh towels, empty garbage cans and refilled toiletries on the third day.
Do you offer room service?
Yes, breakfast 6.30-12.00, hot meals 11.00-21.30. Orders by app, phone or reception. Surcharge: 5 €.
Is it possible to hire a bike on site?
Yes! city bike 12 €/day, e-bike 26 €/day. Ideal for tours through the old town or to the sea. Book directly at reception.
What can I find in the hotel store?
Our hotel store awaits you in our lobby – with small souvenirs, regional products and design pieces that are here to stay. For all those who like to take something with them that is more than just a souvenir.
How does the Jeeves service robot work?
Simply dial 8080 from your room telephone and Jeeves will bring snacks, drinks or fresh towels directly to your door. Quietly, reliably and with a little wink.
Which voucher offers do you provide?
Whether it’s time out in one of our ScanHotels, a visit to the sauna or a cozy brunch – our vouchers make experiences a gift. Click here to go to the ScanHotels Shop.
Where can I find information about things to do and places of interest in Rostock?
Discover Rostock: Our flyer corner, the web app and the team on site will be happy to help you with excursion tips and recommendations.
Is the hotel barrier-free?
Yes, all public areas are barrier-free. We also offer barrier-free rooms. Please contact us if required.
Are there options for group reservations?
Yes, with pleasure. For inquiries, please contact us directly at reservations.city@scanhotels.de
Do you have allergy-friendly rooms?
On request, we can remove carpets and equip your room with bed linen suitable for allergy sufferers. Please specify when booking.
