General Terms and Conditions ScanHotels

Purchase of vouchers

§ 1 Scope of application

This part of the General Terms and Conditions governs the purchase of value and package vouchers in the online store at https://shop.scanhotels.de/ and in direct sales on site between consumers or entrepreneurs and FH Rostocker Hotelbetriebs GmbH, Carl-Kossow-Straße 46, 18337 Marlow (trading under the brand name “ScanHotels”).

§ 2 Conclusion of contract

The presentation of vouchers in the online store or in direct sales does not constitute a binding offer by the hotel.
In the online store, the customer can select a voucher with the desired voucher value or a specific service (package voucher) and place it in the shopping cart. After entering the personal data, selecting the payment method and clicking the Buy button, the customer submits a binding offer to conclude a purchase contract.
The contract is concluded as soon as the hotel sends the voucher digitally to the e-mail address provided by the customer. When the voucher is sent, the customer also receives a summary of the order, the cancellation policy and these General Terms and Conditions
.
When purchasing on site at the hotel, the contract is concluded by handing over the voucher and paying the stated amount at reception.

§ 3 Acquisition and payment

Vouchers are only available in digital form in the hotel’s online store. After conclusion of the contract, the customer receives the voucher as a PDF file to the e-mail address they have provided. When purchasing on site, the voucher is handed over in the form of a physical voucher card.
The voucher is not personalized and can be redeemed by anyone who presents it.
Payment is made in the online store using the payment methods offered there. The usual hotel payment methods (cash, EC/credit card) are available for on-site purchases.
By providing a credit card number when placing the order, the customer authorizes the hotel to debit the invoice amount from the credit card account provided.

§ 4 Validity and redemption

Vouchers can be redeemed for all services offered by the hotel. They are valid for three years from the end of the year in which the voucher was purchased. After this period, they can no longer be redeemed.
Multi-purpose vouchers with recommended services are valid for the recommended services specified on the voucher (e.g. brunch, breakfast, sauna or fitness card, menu). The service recommendation can be used within one year of purchase. At the end of the year, the multi-purpose voucher is converted into a value voucher with the value stated on the voucher and with the validity specified in paragraph 1. The area of the hotel in which the voucher can be redeemed is indicated on the voucher. Prices for special dates are subject to change.
Cash payment of the voucher value or any remaining balance is excluded. The same applies to interest.
Vouchers can be redeemed in full or in part. In the case of value vouchers, any unused balance remains as a credit and can be used for further services within the validity period.
The digital voucher in printed form or the physical voucher must be presented for redemption. The hotel is entitled to refuse redemption if the voucher is not presented or appears to have been tampered with.
For an undisturbed experience with package vouchers, prior reservation is recommended.

§ 5 Transferability and loss

Vouchers are transferable. The hotel may make payment to any holder of the voucher with discharging effect.
The voucher is to be treated as cash. In the event of loss, theft or unauthorized use of the voucher, the hotel accepts no liability and is not obliged to provide compensation.

§ 6 Liability

The statutory warranty rights apply.
The hotel is liable for damages resulting from injury to life, limb or health that are based on a culpable breach of duty by the hotel, its legal representatives or vicarious agents.
The hotel shall only be liable for other damages in the event of intent or gross negligence. In the event of simple negligence, the hotel shall only be liable for the breach of material contractual obligations, but limited to the foreseeable damage typical for the contract. Material contractual obligations
are those whose fulfillment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely.
Any further liability of the hotel is excluded. Mandatory statutory claims, in particular under the Product Liability Act and from a guarantee assumed by the hotel, remain unaffected.

§ 7 Data protection

The hotel undertakes to comply with all data protection regulations applicable in the Federal Republic of Germany, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
The hotel collects and processes the purchaser’s personal data exclusively for the purpose of executing the contract and fulfilling contractual and pre-contractual obligations. The legal basis for this is Art. 6 para. 1 lit. b GDPR.
The data will not be passed on to third parties unless this is necessary for the execution of the contract (e.g. involvement of payment service providers) or required by law.
The buyer’s personal data will be deleted as soon as it is no longer required for the performance of the contract and there are no statutory retention obligations to the contrary.
The buyer has the right to free information about the personal data stored by the hotel at any time. In addition, they have the right to rectification, erasure, restriction of processing, data portability and to object to the processing of their personal data.
The Buyer may address any such questions or requests directly to the Hotel. The purchaser also has the right, without prejudice to any other administrative or judicial remedy, to lodge a complaint with a supervisory authority if he considers that the processing of his personal data infringes data protection regulations.

§ 8 Final provisions

The contract language is German.
The text of the contract will be saved by the hotel after conclusion of the contract. The customer receives the order details as well as these General Terms and Conditions with the confirmation of his order to the e-mail address provided by him.
The contract shall be governed exclusively by the law of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, this choice of law shall only apply insofar as it does not withdraw the protection of mandatory provisions of the law of the country in which the consumer has his habitual residence.
The exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship is, insofar as the customer is a merchant, a legal entity under public law or a special fund under public law, the registered office of the hotel. Otherwise, the
statutory places of jurisdiction shall apply.
The hotel is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
Should individual provisions of this contract be or become invalid, the validity of the remainder of the contract shall remain unaffected, insofar as a contractual partner is not unreasonably disadvantaged as a result.

Purchase of event tickets

§ 1 Scope of application

This part of the General Terms and Conditions regulates the purchase of admission tickets (tickets) for events organized by FH Rostocker Hotelbetriebs GmbH, Carl-Kossow-Straße 46, 18337 Marlow (trading under the brand name “ScanHotels”).
The regulations apply both to purchases via the hotel’s online store and to ticket orders via the inquiry form or as part of a reservation via reception.

§ 2 Conclusion of contract

The presentation of events and the granting of the opportunity to place an order via the online store, an inquiry form or as part of a reservation does not constitute a binding offer on the part of the hotel.
Only the customer’s order constitutes a binding offer to conclude a purchase contract. In the online store, the order is placed by selecting the event, entering the required data, selecting the payment method and confirming by clicking the “Buy” button. When ordering using the inquiry form or via the reception
, the customer submits their offer by sending the form or booking request.
The contract is concluded as soon as the hotel confirms the order or sends the tickets to the customer. With the confirmation, the customer receives a summary of the order, the cancellation policy and these General Terms and Conditions.
The hotel reserves the right to limit the number of tickets per person in individual cases.

§ 3 Prices and payment

The price shown when the contract is concluded applies to the purchase of tickets. All prices include the applicable statutory value added tax.
If special prices or discounts (e.g. for students or certain groups of people) are granted for individual events, this is indicated separately. Entitlement to a discount only exists if this was expressly offered when the contract was concluded. The original
proof of entitlement to a discount must be presented upon admission to the event at the latest. If proof cannot be provided, the difference to the regular ticket price must be paid in order to be entitled to admission.
Payment is made via the payment methods offered in the online store or as part of a reservation via the payment methods accepted at reception. All prices are due immediately upon conclusion of the contract.

§ 4 Validity, redemption, event and return

Tickets only entitle the holder to one visit to the event named on the ticket. Entitlement to admission exists only for the specified event, on the specified date and at the specified location.
Tickets lose their validity at the end of the event. Cash payment or interest on the ticket price is excluded.
The valid event times are announced by the hotel on the website, in the online store, in social media and on the tickets. We reserve the right to make changes. To the best of its knowledge, the hotel will inform the customer in good time of the cancellation, a refusal or a
change of location or time. The hotel assumes no liability for the accuracy of announcements in third-party media (e.g. press, program booklets).
If an event is canceled or finally canceled, the customer is entitled to a refund of the ticket price paid in exchange for the return of the original ticket. The claim shall lapse in accordance with the statutory provisions.
Tickets remain valid in the event of a change of location or date. A refund of the ticket price is only possible if the event is postponed to another date and the ticket is returned before the alternative date.
The customer is obliged to check tickets for correctness (number, date, time, place, price) immediately upon receipt and to notify the hotel of any complaints.
The return of tickets already purchased is generally excluded. The customer bears the risk of being unable to attend (e.g. illness, vacation, loss or damage to the ticket). However, the hotel may voluntarily maintain a waiting list and, at its own discretion, allow a
refund if tickets for an event can be reallocated. For certain events, the hotel also grants different cancellation options: Cancellation deadlines
Admission to the event may be refused if the original ticket is not presented or appears to have been tampered with. The customer must inform themselves independently and in good time about the regulations applicable to the event (e.g. official requirements, prevention measures) and comply with these in order to gain access.

§ 5 Transferability and resale

Tickets are personal, but can be transferred by the purchaser to another person. The hotel can make payment to the respective ticket holder with discharging effect.
The private resale of tickets is permitted, provided it does not take place at a higher price than the printed ticket price plus a maximum of 20% to cover own expenses. Any commercial resale beyond this is prohibited
.
If a customer violates these restrictions, the hotel is entitled to cancel the booking in question and declare the tickets invalid. Amounts already paid will not be refunded in this case.

§ 6 Bringing food and beverages

Food and drinks for events are provided exclusively by the hotel. Bringing your own food and drinks is not permitted.
Exceptions require the prior written consent of the hotel. In this case, the hotel may charge an appropriate fee (“corkage fee”) to cover the costs incurred.
The customer bears full responsibility for the health safety of the food and beverages he/she brings with him/her and indemnifies the hotel against all third-party claims arising from this.
The hotel assumes no liability for the shelf life of food or beverages that remain in the hotel after an event or are taken away by the customer.

§ 7 Liability

The statutory warranty rights apply.
The hotel is liable for damages resulting from injury to life, limb or health that are based on a culpable breach of duty by the hotel, its legal representatives or vicarious agents.
The hotel shall only be liable for other damages in the event of intent or gross negligence. In the event of simple negligence, the hotel shall only be liable for the breach of material contractual obligations, but limited to the foreseeable damage typical for the contract. Material contractual obligations
are those whose fulfillment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely.
Any further liability of the hotel is excluded. Mandatory statutory claims, in particular under the Product Liability Act and from a guarantee assumed by the hotel, remain unaffected.

§ 8 Data protection

The hotel undertakes to comply with all data protection regulations applicable in the Federal Republic of Germany, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
The hotel collects and processes the customer’s personal data exclusively for the purpose of executing the contract and fulfilling contractual and pre-contractual obligations. The legal basis for this is Art. 6 para. 1 lit. b GDPR.
The data will not be passed on to third parties unless this is necessary for the execution of the contract (e.g. payment service providers, IT service providers) or required by law.
The customer’s personal data will be deleted as soon as it is no longer required for the performance of the contract and there are no statutory retention obligations to the contrary.
The customer has the right to free information about the personal data stored by the hotel at any time. In addition, they have the right to rectification, erasure, restriction of processing, data portability and to object to the processing of their personal data.
The customer can address corresponding questions or requests directly to the hotel. The customer also has the right, without prejudice to other administrative or judicial remedies, to lodge a complaint with a supervisory authority if he/she is of the opinion that the processing of his/her personal data violates data protection regulations.

§ 9 Final provisions

The contract language is German.
The text of the contract is not saved by the hotel after conclusion of the contract. The customer receives the order details as well as these General Terms and Conditions with the confirmation of his order to the e-mail address provided by him
The contract shall be governed exclusively by the law of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, this choice of law shall only apply insofar as it does not withdraw the protection of mandatory provisions of the law of the country in which the consumer has his habitual residence.
The exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship, insofar as the customer is a merchant, a legal entity under public law or a special fund under public law, is the registered office of the hotel. Otherwise, the statutory places of jurisdiction shall apply.
The hotel is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
Should individual provisions of this contract be or become invalid, the validity of the remainder of the contract shall remain unaffected, insofar as a contractual partner is not unreasonably disadvantaged as a result.